Unable to remote/initiate live connect on specific machine (Target) eventhough running KLC from different machine (Source)

Created by Izzat Amirul, Modified on Mon, 30 Oct, 2023 at 11:42 AM by Izzat Amirul


You may try out the following steps on the targeted machine:


  1. Uninstall Live Connect from appwiz.cpl (Programs & Features) 
  2. Completely remove %localappdata%\Kaseya 
  3. Remove any files from C:\ProgramData\Package Cache
  4. Reboot your machine; this is critical, do not skip this step.
  5. Open up your VSA, initiate Live Connect, and follow the prompts to install.


Should the issue persist, kindly reach out to our support team at [email protected].


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